Beamdesk uses multiple AI models to resolve support tickets in seconds — automatically picking the best one for each conversation. Flat monthly pricing. No per-ticket fees. No surprises.
Free plan available — no credit card required.
“We built Beamdesk because every helpdesk locks you into one AI model and charges per ticket resolved. We wanted the best AI for every conversation, at a flat price you can actually predict.”
Frederic Beeg
Founder, Beamdesk
Three scenarios. Zero tickets left unanswered.
PRO-7X9K-M2NP-4QRT. Please try entering it without any spaces. If it still does not work, I can generate a fresh key for you.Features
Every feature designed to eliminate busywork. Not create it.
Beamdesk picks the best model for each conversation — Claude for nuance, GPT-4 for speed, Gemini for multilingual. Your customers get the best answer every time. Your price stays flat.
Define custom tools — check order status, look up licenses, update subscriptions. The AI decides when to call them.
check_order_statustoolget_license_infotoolupdate_subscriptiontoolEmail, WhatsApp, Messenger, Instagram, Telegram, Hash, Teams, and live chat widget — all included.
When AI can't answer with high confidence, Beamdesk flags the gap and suggests an article draft.
Knowledge gap detected
"How do I cancel my annual plan?" — no article covers this.
Automatic satisfaction surveys after every resolution.
Skills-based routing, business hours, SLA with countdown alerts.
All conversations, across all channels, in a single unified view. No tab-switching, no missed messages.
Every competitor charges you more for less intelligence.
| Feature | You are hereBeamdesk | Zendesk | Intercom |
|---|---|---|---|
| AI models available | 13 models | 1 (proprietary) | 1 (Fin) |
| Custom AI tool use | Limited | ||
| Knowledge gap detection | |||
| Channels included | 8 (all plans) | Add-ons | Add-ons |
| CSAT surveys | Built-in | Add-on | Add-on |
| Free tier | |||
| AI pricing | Credits included | Per query | $0.99/outcome |
| Multi-model AI | 13 models | ||
| Spend cap |
We ran support for our SaaS products using Zendesk. The AI add-on cost more than the base product and resolved 30% of tickets on a good day. So we built Beamdesk — multiple AI models that actually understand context, respond in seconds, and cost a fraction of what you're paying now. This is the helpdesk we wanted to use.
— The Beamdesk Team
AI credits included. Spend cap built in. No surprise bills.
How credits work
Beamdesk auto-picks the best model for each ticket. You never choose manually.
For small support teams.
For growing teams with multi-channel support.
For teams that need everything.
50 credits/mo, 1 seat, email only, 10 KB articles. No card required.
Unlimited seats, custom integrations, SLA guarantees, dedicated support.
When a ticket arrives, Beamdesk analyzes the question and selects the best AI model for that specific conversation. It searches your knowledge base and past tickets for context, then drafts a response. You set a confidence threshold — above it, responses send automatically. Below it, they queue as drafts for your team to review. The AI learns from every correction.
Three things: First, Beamdesk uses 13 AI models from 5 providers and routes each ticket to the optimal one — you get the best answer at the lowest cost. Second, custom AI tools let the AI call your APIs (check orders, reset passwords) during conversations. Third, all 8 channels (WhatsApp, Messenger, Telegram, etc.) are included on every plan — no add-on fees.
You define API endpoints in the Custom Tools page — give them a name, URL, parameters, and description. The AI then has access to those tools during ticket processing. For example, when a customer asks "what's my subscription status?", the AI can call your billing API, get the answer, and respond — all without a human.
Yes. All data is stored in Supabase with Row Level Security. AI processing happens via the Anthropic API with zero data retention — your tickets are never used to train models. We support EU hosting and are on the path to SOC 2 compliance.
Yes. We have CSV import for tickets and contacts, email forwarding setup for seamless transition, and an API for custom migrations. Most teams are fully migrated within a day.
Each AI resolution costs credits based on which model handles it. Simple questions (1 credit) use fast models like GPT-4.1 Nano. Complex issues (10 credits) use premium models like Claude Sonnet. Beamdesk automatically picks the best model — you don't choose manually. Each plan includes a monthly credit allowance, and you can buy more in packs of 100. A spend cap prevents surprise bills.
50 AI credits per month, 1 agent seat, email channel, and 10 knowledge base articles. No credit card required. Enough to test Beamdesk with real tickets before committing.
Set up Beamdesk in 5 minutes. Watch 94% of tickets resolve themselves.